Many corporate public relations shops report to the CMO but PR professionals argue the function should report to the CEO; the “right” answer probably depends on the organization
Whenever an organization gets an inquiry it isn’t sure how to deal with, it’s often routed to the PR or corporate communications (corp comm) department for triage. That speaks to the well-rounded nature and problem-solving capabilities of the professional communicator.
While a problem solver can be productive in almost any organizational structure, communicators often find themselves reporting up through marketing channels. However, in times of business stress and crisis, PR will find itself working more closely with executive leaders.
Indeed, the pandemic is challenging many strongly held business assumptions – like butts in seats – perhaps it’s time to re-think how the communications shop is organized to best serve the organization.
Who Does PR Report Currently?
Most respondents with communications or PR responsibilities report to the head of marketing (41%) according to the 3rd annual JOTW Communications Survey for 2020. Another one-third (33%) say they report to the CEO, while the remainder is spread across other reporting structures including the COO (7%), human resources (5%), strategy (5%) and legal (3%).
A handful of survey takers wrote in with nuanced answers. Two respondents noted a split structure with internal communications reporting to HR, and external communications reporting through sales. Meanwhile, some of the respondents from government agencies cited various Under Secretaries – or senior administrators at the municipal level.
The JOTW survey is a research project I conducted in partnership with Ned Lundquist and Ned’s Job of the Week Newsletter. The 2019 edition of the survey had similar findings with 38% of respondents saying they report to the CEO while 35% reported through marketing.
The JOTW survey polled 300 communicators this year, and it asked where PR currently reports. That’s a different question than where it should report.
Out of curiosity, I posted a survey question to Twitter. In about 24 hours, the poll had accumulated 337 votes – a level of activity that suggests this is a hot button issue for many.
Here’s how answers turned out in response to the question: who do you think PR and comms shop should report to?
- 71% said the CEO
- 24% said the CMO
- 4% said the COO; and
- 2% said HR
Although Twitter polls don’t offer demographics, I can derive from the comments that most respondents come from a PR or communications background. The views expressed are held both in the US and the UK.
Put whatever the comms org reports aside for a moment: Who do you think #PR and comms shop *should* report to?
Four options here (the limit). Please reply and specify if there's another you think another (i.e.. Legal)
— Frank Strong 🤘🏻✒️🗡 (@Frank_Strong) June 26, 2020
It Depends Who You Ask
There’s an old analogy in market research, that if you ask the Pope if you can smoke a cigarette while you pray, he’s going say “no.” However, if you ask him if you can pray while you smoke, the answer will invariably be “yes.”
The lesson of course – aside from the notion that smoking is bad for you while praying could be good – is that you have to be careful about drawing blanket conclusions from survey questions because the answers often depend on who and how you ask. And so it is with the question of PR structure: the answer depends on who you ask.
So, to bring perspective, below are a few other relevent studies to ponder.
1. CMOs want PR to report to marketing
The Evolution of the Marketing Organization, a study by Deloitte and the CMO Club, found that while 11 different marketing disciplines reported to the CMO, public relations was not often among them. However, 56% of respondents said PR should report to the CMO.
Deloitte surveyed 400 CMOs for their report. Most CMOs I know would prefer to have PR as an asset on their team, and while their view bears merit, that doesn’t mean it’s automatically the optimal reporting structure.
2. The CEO wants PR focused on sales
The 2019 Global Comms Report by Center for Public Relations at USC Annenberg found about 45% of communicators reported to the CEO while 28% reported to marketing.
Since marketing is aligned with sales, that chat changes the role of the communicator, right? Maybe not.
The survey found a sizable gap in the perceived goals for communications: 44% of CEOs said selling products and services was the top communications goal while just 25% of in-house communicators identified sales as the top goal.
USC polled 210 CEOs, 1,583 PR professionals and 378 students for that survey.
3. Business leaders that understand PR value it more
A survey – How Executives in Large Companies Perceive PR – by a UK-based tech company that develops software for PR shops, found that few executives understand PR. However, those business leaders that understand the function of communications tend to value it more.
The survey solicited respondents from 300 executives in UK-based businesses with 1,000+ employees.
It Depends on the Organization Too
Because I work in the B2B technology sector I tend to look at things through those lenses. In my experience, PR is best reporting to marketing with business are in startup mode.
Most startups don’t have the resources to stand up separate marketing and comms shops. More importantly, the focus has got to be building sales traction, and so the role of PR should lean towards marketing communications (marcom).
As an organization grows, communication needs widen beyond marketing. Marketing is more inclined to use its headcount to fill other marketing roles, and so the communicator gets stretched thin trying to support everything: marcom, media relations, content marketing, analyst relations, investor relations, social media, event marketing, HR marketing, channel marketing, and internal communications.
In large global organizations, the model tends to fluctuate between centralized and decentralized communications. It’s one way for a few years, then after a shuffle in the C-Suite, it changes back to the other way. A model I’ve seen work for large enterprises is to retain a corporate communications department but push dedicated PR talent down to support the business units.
Considerations for the Comms Organization
In the Twitter poll mentioned above, I asked respondents to comment on why they voted the way that they did. Below are a few that stood out for me. Most of these are paraphrases to account for the shorthand of Twitter; I’ve linked directly to their remarks to show them in context.
- Different goals. Marketing and PR have very different goals, according to Jared Meade. Where marketing sells a product, PR is focused on relationships and behaviors. He believes few in marketing “understand the nuance” required in PR – and so PR needs to be on “a level playing field with marketing.”
- Separate in large organizations. In very large corporations marketing and communications are often separate and a CMO might focus more on the marketing at times when PR should be elevated,” wrote Julia Angelen Joy.
- PR touches the organization more broadly. It depends on the organization, according to Scott Kaminski. He leans toward the CEO because his work touches “every part” of the organization. Even so, he’s open to persuasion about reporting to the CMO.
- PR is a function of marketing. If PR is a function of marketing, it should report to marketing, said Michelle McIntyre. She notes that sometimes in large companies, the reporting structure will switch back and forth between the CEO and CMO.
- Integration vs. alignment. “A direct line to the CEO is a best-case scenario,” said Dierdre Breakenridge, because it provides “much better alignment between the business and communications.” She calls it a “tie between the two” because “reporting to the CMO also means an integrated approach and being more connected to sales and marketing.”
- Unbundle PR. Jo Detavernier offered a third answer, in “unbundling PR.” He suggests having “brand communication (corporate comms) report to the CEO and have sales activation (public relations) report to the CMO.”
- Relationships matter more than the reporting structure. “In my experience, reporting relationships at the top matter much less than the Comms Leader’s ability to influence thinking and action on the right things at the right time,” wrote Damon Jones. “The respect they’ve earned across the C-Suite that invites them in on a broad range of decisions.”
- The individual leader matters. “Sometimes if you have the wrong CMO, then it’ll just lead to friction, and it is probably best to report to the CEO,” said Jared Jeffery.
- Chief Communications Officer. The Chief Comms Officer (CCO) should report to CEO, as all other chief roles do,” said Shavaun Glen. “In addition, CCO should have a dotted line to the board.” This is because brand and reputation “should be on the risk register; mitigated, managed and measured.”
- Understand the comms role. Sabine Raabe said comms should “ideally” report the CEO. When that doesn’t happen, it’s because “so many companies don’t understand the full role of Comms and lump it in with marketing.” She notes COVID-19 is shaking things up.
- What about HR? “Certainly, internal comms should report to HR,” wrote Simon Monger. “Because people trust what their manager says far more than what the newsletter says.” However, weren’t so sure. It “depends on the purpose and people,” replied Jenni Field. “My HR reporting experience was fantastic, but I hear little positive elsewhere.” The “trend” she said, “has seen a minor rise in internal comms reporting to HR but the bulk sits in corp comm which would get my vote.”
* * *
The line between PR and marketing has been blurring for years. In my mind, public relations is a discipline, but it’s also an approach. I’m a long time believer that the future of marketing looks more like PR. I think that’s exactly where we are today.
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