One of the things I always strived to do – both when I was in-house and now in my consulting work – is teach. I want clients, prospects, peers and superiors to understand what I’m doing and why. As a result, I’m very transparent in my work.
Every now and again, someone will ask me, “Aren’t you giving away your secret sauce?”
The answer is no.
Because PR isn’t a list of names or a document, it’s a process, and skill that requires both art and science. When people understand what I’m doing and why they become better advocates for the purpose and value the service so much more.
And that’s the theme for this week’s Unscripted Marketing Links (UML). As it is on the occasional Saturday, I pick three links that are worthy of your time, wrap them in a discussion, and present them here for your perusal.
1) Earned and branded media drive awareness and trust in B2B
Digital marketing spend tallied up at around $629 billion in the US in 2018. This year it’s on track to outpace the investment in analog marketing channels for the first time. Yet all the money means digital-first businesses have to contend with more noise as legacy brands bring their deep pockets to digital.
That’s according to a report – 2019 Digital Brand: Awareness, Engagement & Action Index (reg. req.) – by BMV a digital agency in Boston. The report aimed to understand how to cut through the noise – and polled 1,000 respondents to discover what drives “awareness, engagement and action” online.
For B2B companies, earned media and branded content ranked as the most impactful. The survey found 30% of B2B respondents cited news coverage as the way they “people learn about new products online that they can use for their day jobs.” Branded media, defined in this report as blogs, social media and video weren’t far behind with 27%.
How often should you publish on your company blog? The answer may well depend on how much traffic you want to glean:
“With data showing that B2B companies that publish 16+ blog posts per month receive 3.5 times more traffic than companies that publish zero to four times per month, and 71% of buyers reporting that they engage with blog content during the purchase process, it’s no wonder that content has become such an important part of the B2B buyers’ journey.”
Is owned media trustworthy? Yes, according to the study:
“Over 58% of consumers say they at least sometimes trust what a company says about itself on its owned channels more than what a reporter says about that company in a news article.”
So, given the results which one is better – PR or content marketing? It’s not a question of which one is better, but how these two disciplines can work better together.
- Why Content Marketing and Public Relations Need Each Other
- Dispelling 6 Myths PR Sometimes has about Content Marketing
- How Long Should a Blog Post be in 2019? [And Other Key Blogging Statistics You Should Know]
2) Earned media still reigns as THE most credible
Most people find independent journalism and earned media to be the most credible source of information. Blogs, including independent and corporate blogs, can be credible. Advertising is a distant third.
That’s according to an academic study by Julie O’Neil, a professor in strategic communication, and other researchers. She and her research team conducted a focus group with 46 participants and also using a panel to survey 1,500 consumers. Their study was published in the Journal of Promotion Management and summarized in a piece for the Institute for Public Relations (IPR).
The study found:
- 67% of the focus group participants and 48% of the survey panel indicated journalism was the most credible source of information.
According to the summary piece on IPR:
“When examining a message appearing in an earned media story, people seek out and pay attention to cues such as the independence of the journalist writing the story, whether the story is balanced in its coverage, the credentials of the journalist and the prestige of the media outlet where the story appeared.”
Similarly, the study found:
- 23% of the focus group participants and 46% of the survey panel indicated they view independent bloggers as credible.
And again, the piece on IPR placed this in context:
“Overall, people find blogs written by an independent blogger as credible. Participants praised the blogger’s (in this case a male) writing, his credentials, the sense that this person was someone like them, his experience using the product and his independence from the company manufacturing the product, all which impact perceptions of authenticity.” [emphasis mine]
The journal article provides important nuance for corporate blogs stemming from the focus group:
“Many participants ranked corporate blogs in the middle of their credibility rankings. Some people said that company-generated information is biased, and one person went as far as to say that it’s like ‘talking to a salesperson in the worst way.’ Despite the company’s inherent motivation to sell through its blog, participants said they appreciated the good information and that companies should know the ‘specification, features, benefits, and limitations.’”
Advertising, including native advertising, fell much further down on the credibility list, but many still see it as necessary, according to the IPR summary:
“People believe that advertisements are a necessary component of the promotional mix to build awareness…People recognize that companies will face legal consequences if they don’t tell the truth.”
There’s an old adage in marketing that says use PR to build a brand, and advertising to defend it. I’d say this study still largely supports that perspective.
- Earned Media: 3 PR Studies Quantifying the Impact of Media Relations on Sales [UML]
- 12 Things You Should do to Amplify a Media Mention Once You’ve Earned It
- Amid the Rapid Pace of Change, these 5 Fundamentals of PR are Still Essential
3) Executives and leaders that understand PR value it more
Many business leaders do not understand PR and don’t value it.
“We interviewed 300 executives in companies with over a thousand employees, and over a third simply did not have a good understanding of what their Comms function actually did.”
Of course, people don’t value what they don’t understand:
“And when asked to name the functions they felt provided the strongest value to the business, only 13% of Execs put Comms in their top five.”
But that’s why leaders need to open to considering the fact that, despite all their years of experience, they might have blind spots:
“Of those execs who did have a good understanding of comms, 80% thought it delivered good value.
In other words, the greater the understanding of comms, the greater its perceived value.”
This might be a blessing in disguise for PR pros because if you look at our peers in marketing, I’d posit they have a different problem: everyone thinks they know what marketing is and believes they are an expert.
- The Benefit of Calculated Risk in Public Relations
- What is PR? 141 PR and Comms Pros Explain What They Do for a Living
- PR Measurement: A Pulse Check on How Communicators Show Value
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The event is being held on August 22, 2019, so mark your calendars and sign up!
If you enjoyed this post, you might also like:
The Top Challenges in Journalism According to a Survey of Journalists and the Cliff Notes to 3 Studies by PR Tech Vendors [UML]
Image credits: Pixabay and respective studies