In delightfully mulling over in painstaking details of social media monitoring over the last few months, I’ve tried to stay focused on one hard question: If PR is to monitor social media…what does it do with the data?
Occasionally it’s useful to answer a question with a question; in this case I’ll it with six more questions.
What should PR pros be concerned about in social media monitoring:
1. Who is talking about me/company/organization?
2. What are they saying; is it positive or negative; does it represent an opportunity or threat?
3. What impact will those conversations have on sales, leads, or reputation?
Once we begin to listen and understand the answers to these questions, we can begin to think hard about the strategy. Given the chance to connect, what is the message you want to be heard.
Related reading: If you had a chance to send one Tweet to send to 10 million people, what would you say?